Marketing to non-customers

No matter how many small businesses we meet with, not everyone will use our services. Some companies really just want the DIY Internet Marketing tools. Others want to hire us but really have a hard time expending any money whether it be marketing dollars or cash register receipt tape.

It’s these companies that we’ve decided to serve better.  We’re in the process of creating content for our newest venture OME, as we call it, will be a do it yourself site. The goal is to provide the tools to small businesses that they’ll need to turn the internet into a revenue center.

Since some companies are really DIY oriented, our products are going to be easy for them to navigate. For instance we just created a 30 page “how to dominate Google Places” report. It goes through everything from how to find out if a page already exists for your company to -once it is set-up- how to encourage customers to leave great reviews there.

Internet marketing is a whole new world to most small business owners. In fact, marketing for some of these small businesses is getting the fax from the Yellow Pages and initialing it for them to print it. That’s it. Sometimes you’ll find a company that regularly advertises in the local youth baseball stadium Program, or ValPak kit. But most just find everything in the internet world to be foreign and a bit scary.

But that brings us to the importance of what we’re doing, which is why we’re doing it. How many people come into your store, visit your website, call your 800 number, take a free sample, call and ask a question, or any other activity that doesn’t involve them buying something or “becoming a customer”?

And how many of those people do you ever see again?

The bottom line is this . . . those people have already raised their hand and have declared they’re interested in what you do. They might not be in the buying mood – but they’re interested. Some of them want what you’re offering but it just might be too expensive for their state of mind. Does that mean you should dismiss them?

We think not. Despite wanting to serve those customers in our traditional method, we’ve decided it better to be of service period, than nothing at all. So our DIY site is that. It’s our chance to be of service to those who just weren’t ready.

To some extent we do that now with Dan’s Notes, which you can subscribe to here. That’s a collection of internet marketing tips and ideas from my weekly meetings. But it’s not exactly a “how-to” guide. OME will be the how-to. It will be the step-by-step, screen shots, 1-2-3 how-to document that will get them from nothing to nothing less than famous.

In providing this kind of information, we hope the knowledge we provide our new DIY customers will be enough to move the nickel, someday. But if it isn’t – perhaps they’ll appreciate the help. Who doesn’t need prospective future clients who are already – appreciative? But most important of all – there’s no better way to get a prospective customer to come back than to give them what they need . . . now.

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