It’s true I’m an internet marketing guy who loves and values the proximity Facebook creates – but I’m telling you now, do not “get a page”. Stay away from it like the plague, like the green fuzz on old bread, like the highway during a construction project.
I know you’ve wanted to get a page for a long time and you’re thinking it will be a great place to post your real estate listings, or the status of your most recent client meetings. I know how valuable you think it will be to post photos of the new clothes you just got in stock – and you’re sure if you just do that people will flock to the door.
So if you’re thinking that getting a Facebook page would be a great addition to your company, you’re not even in the ballpark. In fact if “let’s get a Facebook page” is something your company has said, you’re missing the boat.
The biggest challenge I see small companies have with Facebook is they don’t completely understand the utility of it. “Build it and they will come” just isn’t a sound philosophy. In fact, it should probably be reworded to say “Build value and they may come once. Build a valuable community and they’ll be back.”
Facebook is not radio or billboards. It’s not a site to just post stuff. However, it is a great answer when you’re determining your company’s marketing strategy and you’ve reached the “how do we communicate with our customers better” section. Or perhaps answering the question, “how do we engage our cheerleaders and have them work for us?”.
There is a huge difference between “getting a page” and deciding to better communicate with your customers. Facebook pages can be great tools in your efforts to create a client community. However, you’ll hear crickets if you decide to “get a page” just so you can post your stuff for sale.
Once you decide you’re going to build a Facebook community, the challenge becomes content. How do you allocate the time? What content do you post? How do you stay engaged on a daily basis? And how do you determine what your customers really want to hear that keeps them coming back?
That’s a challenge you must undertake internally as a company. To some degree you’ll have to test what works and what doesn’t. As long as you’re treating your customer the way they want to be treated, your testing will come off just fine. Don’t get discouraged if the feedback doesn’t come right away. Engage. Engage. Engage.
To get back to the topic at hand. . . Don’t get a Facebook Page, UNLESS what you really meant to say was “Let’s create a customer community, and utlize the power of Facebook”.